Frequently Asked Questions

Order at www.prosprayerfrance.fr or through our partner stores: Leroy Merlin, ManoMano, Cdiscount, Amazon, Castorama, Jardiland, Gammvert… Select your product, add it to your cart and follow the checkout steps. For any assistance: contact@prosprayerfrance.com.

• Clear your browser cache or try from a different browser / device.
• Check that the product is not out of stock or available for pre-order only.
• If the problem persists, contact us at contact@prosprayerfrance.com and describe the error message.

Credit cards (Visa, Mastercard, CB) with 3D Secure authentication, PayPal, PayPal in 4 instalments, Apple Pay, as well as the payment methods specific to each partner marketplace. Payment is secure and guaranteed (3DS SUCCESS transaction).

• Once the parcel has shipped, changes are no longer possible. For an address change, contact the carrier directly with your tracking number.
• To cancel a pre-order that has not yet shipped, contact us: we will issue a full refund.

Yes, as long as the order has not shipped. Write to contact@prosprayerfrance.com with your order number.

• Your invoice is available in your customer account on prosprayerfrance.fr (in the "My Orders" section).
• If you need an invoice showing your VAT / SIRET number (for professional use), please contact us at contact@prosprayerfrance.com, specifying your order number.
• For marketplace orders, the invoice can be accessed from your customer account on the relevant platform.

Yes, this is an automatic confirmation from your bank (3D Secure protocol). The message "Transaction approved, payment guaranteed" means that your payment has been accepted. Your order will be processed within the usual timeframes.

Prices are subject to change at any time. Only the price displayed at the time you confirm your order is contractually binding. If you have noticed a significant difference, please contact us.

• Please check your spam, junk mail and promotions folders.
• The code arrives within a few minutes after signing up. If you do not receive it within the hour, try again with the same email address.
• If the problem persists, contact us at contact@prosprayerfrance.com, indicating the address used to sign up. We will send you the code manually.

• Check that the code is entered without any spaces or extra characters.
• Verify the code's validity date.
• Some codes cannot be combined with other promotions or apply only to specific products.
• If in doubt, contact us before confirming your order.

A pre-order lets you reserve a product that is temporarily out of stock. Yes, payment is taken at the time you place the order. The product will be shipped to you as soon as it is back in stock, according to the estimated date shown on the product page.

• Restocking times may change depending on our partners and logistics conditions.
• We notify you by email of any delay. If you have not received a notification, please check your customer account.
• If the new date does not suit you, you can cancel free of charge and receive a full refund: contact us at contact@prosprayerfrance.com.

Check your customer account on prosprayerfrance.fr (“My Orders” section). If the status is “Awaiting restock,” the order has not yet been shipped. For a more precise estimate, write to us at contact@prosprayerfrance.com with your order number.

• We send you an email informing you of the shortage and an estimated timeframe.
• You can keep the order and wait for the restock.
• Or cancel and be refunded: in that case, please contact us without delay.
• We apologize for cases where the out-of-stock information was not visible at the time of ordering.

Contact us at contact@prosprayerfrance.com, specifying your order number. We will process the cancellation and full refund as quickly as possible (generally within 5 to 10 business days).

In-stock orders are shipped within 1 to 3 business days. Delivery takes place within 2 to 5 business days depending on your address and the carrier (DPD for most parcels). Longer times may occur during periods of high demand.

• The tracking link is sent by email when your order ships. Check your spam and junk folders.
• It may only become active 24 to 48 hours after the parcel has actually been shipped.
• If the order shows as "shipped" on our site but the parcel is still listed as with the sender on DPD: this means the parcel is being taken in charge. Please wait 24 hours.
• If the tracking still hasn't updated after 48 hours, contact us at contact@prosprayerfrance.com with your order number.

• Check with the pickup point, your neighbours, and any delivery notice left by the carrier.
• If the delivery was meant to be to a pickup point, make sure that point is still open.
• If none of this helps, open a claim with the carrier and contact us: we will handle the complaint.

This can happen if the carrier was unable to access your address. Contact us with your order number: we will investigate and arrange a reshipment or a refund.

As soon as we receive the return, we will get back in touch with you.

If the parcel remains in "at the sender" or "registered" status for more than 48h without any update, please contact us. This may be a handover issue with the carrier that we can resolve quickly.

Yes, absolutely. Packs including a sprayer, an extension pole and a container of chemical product are often shipped in 2 or 3 separate parcels (different weights and dimensions). If, after a few days, one of the parcels still hasn't arrived, please contact us.

• Product containers are very often shipped in a separate parcel, with a slightly different delivery time.
• Check your customer account to see whether several tracking numbers are listed.
• If the container has not arrived within 5 business days of receiving the sprayer, please contact us at contact@prosprayerfrance.com.

For orders placed on a partner site, your first point of contact is that partner's customer service. They will contact us if necessary. You can also write to us directly at contact@prosprayerfrance.com, mentioning the platform and your order reference.

We deliver mainly within mainland France. For delivery to other countries (e.g. Belgium, Switzerland, Spain, etc.), send us your request by email so that we can prepare a quote for you.

Head over to our Blog - Guide section or our YouTube channel, where you will find a step-by-step assembly video tutorial for your product.

• Check that the battery is fully charged and properly clicked into place.
• Make sure the switch is in the ON position.
• A short beep followed by a shutdown may indicate thermal protection: wait 5 minutes.
• Check that the internal cable is not disconnected.
• If the problem persists, contact our after-sales service with a video of the malfunction.

• Check that the tank contains liquid and that the cap is properly closed.
• The nozzle may be clogged: clean it with clean water.
• Make sure the lance is properly screwed on and that the seals are in place.
• For EVO models, check that the flow control is not set to 0.
• Possible priming issue: try running the device using the rinse bucket (rinse circuit), then reconnect to the main circuit.
• Disconnect the lance and run the device without it to draw in air and free the pump membrane.

• Make sure you have fully removed the tube from the rinse bucket.
• The system may take a few seconds to switch over: turn the device off for 10 seconds, then restart it.
• If the valve does not switch over automatically, contact our after-sales service with a precise description of the problem.

• Leak at the lance seals: the lance is probably improperly assembled. Unscrew it, reposition the seals, and screw it back on firmly.
• Leak at the cap: the cap seal may have been crushed during the first assembly. Unscrew it, adjust the seal, and screw it back on without forcing.
• Leak on the hose (poorly crimped collar): this is a defect. Contact our after-sales service for a replacement part.
• Crack on the tank: do not use the device and contact our after-sales service immediately.

• Our entire PHOENIX range is compatible with most common treatment products: anti-moss, water repellent, terrace cleaner, and diluted weed killer.
• Bleach (up to 36°): compatible with all our Dorsal Sprayer models, but rinse thoroughly after each use.
• If you have any doubt about a specific product, please contact us before use: we will advise you based on your model.

The standard range of the:

• Dorsal Sprayer EVO PHOENIX 16L is 8 to 10 metres,
• Pro Sprayer EVO PHOENIX 35L is 10 to 13 metres,
• The Gladiator Sprayer PHOENIX 45L is 8 to 10 metres.

The range also depends on the nozzle used and the flow control setting.

NB: These are manufacturer figures based on linear metres at a 45° angle and with no wind.

• The trigger is a wear part. If it is broken or cracked, it can be replaced.
• Contact us specifying your model: we will let you know which replacement part is available in our shop.
• In the meantime, do not use the device with a cracked trigger to avoid any leaks.

Battery life varies depending on the model: 1h30 for the Roller Sprayer, 2h for the ECO Sprayer, 3h for the PHOENIX models. The actual battery life depends on how intensively the device is used and on the viscosity of the product. For dual-battery models, the battery life is doubled.

• A steady red light may indicate a deeply discharged battery or a charger fault.
• Try charging for an additional 30 minutes: some batteries recover after a long charge.
• Check that the charger is the original compatible model.
• If the battery has been stored for a long time without being recharged, it may be permanently damaged.
• Contact our after-sales service with your order number for a diagnosis.

The charger is specific to the model (e.g. 12V 2.6Ah battery, reference 3S1P 11.1V). If you need a replacement, please provide us with the specifications shown on your battery (voltage, capacity, reference). Compatibility is not guaranteed between different product generations.

Batteries are not interchangeable across all ranges. Please check compatibility on the product page. If you received an incompatible battery due to an ordering or shipping error, please contact us.

• After first use or rinsing, air bubbles in the hose can block priming.
• Fill the tank with water to the maximum (using hot water if possible) and run the unit without the lance and without the handle for a few minutes to let it draw in air.

💡 Maintenance: Always rinse the tank and lance with clean water after using chemical products. Store the unit with the battery disconnected and in a frost-free place.

The telescopic lances (3.2 m and 5.4 m) are compatible with the ProSprayer EVO, the Dorsal Sprayer EVO and the Gladiator Sprayer.

• Take photos of the break and the package as soon as you receive it.
• Contact us at sav@prosprayerfrance.com: we will review your request.
• Do not return the lance without contacting us first.

• Report any visible damage to the delivery driver immediately (note it on the delivery slip) and record a reservation on the delivery note.
• Photograph the package and the product from every angle before use, as well as the delivery note showing the reservation.
• Without all of these items, we will not be able to process the claim.
• Contact us within 48 hours at sav@prosprayerfrance.com, attaching the photos.
• Keep the original packaging until the claim has been resolved.

This is likely damage that occurred before shipping. Please send us detailed photos along with your order number. We will review your case.

All of our products are tested before shipping. It is therefore possible that you may find a little water in the tank.

• Do not unpack the product any further.
• Photograph the item received and its label.
• Contact us at sav@prosprayerfrance.com with your order number and your delivery note.

Yes. In accordance with French law, all of our electric products come with the 2-year legal warranty of conformity from the date of purchase, subject to proper storage, maintenance and use conditions. Consumables (nozzles, seals, hoses) are excluded from this warranty.

• Email sav@prosprayerfrance.com with: your order number, a precise description of the problem, and photos or a video of the malfunction.
• Our team will reply within 48 working hours.
• Depending on the diagnosis: a repair guide, dispatch of a replacement part, or a product exchange.

Contact our after-sales service, who will provide you with the procedure to follow.

Yes. Our after-sales team can direct you to compatible spare parts available in our shop (nozzles, seals, batteries, pumps, poles, etc.). Contact us with your device's reference number.

For orders placed on prosprayerfrance.fr, after-sales service is fully handled by our teams. For marketplaces (ManoMano, Cdiscount, Amazon, etc.), after-sales service first goes through the platform, which contacts us if necessary.

✅ Good to know: Many issues (leaks, insufficient pressure, failure to start) can be resolved without returning the product. Send us a video before opening a return.

• You have 14 days from the date of receipt to exercise this right, without having to provide a reason.
• The item must be returned in its original packaging, unused (or used only for inspection), with all its accessories.
• Contact us at contact@prosprayerfrance.com with your order number.
• Return shipping costs are at your expense.

The refund is issued to your original payment method within 14 days of receiving and verifying the return. A confirmation email will be sent to you.

• Direct store: 5 to 10 business days after the return is received or the refund is approved.
• Marketplaces: please contact the marketplace concerned.

Our team is available Monday to Friday to answer all your questions.

• Orders email: contact@prosprayerfrance.com
• After-sales email: sav@prosprayerfrance.com
• Online store: www.prosprayerfrance.fr
• Response time: within 48 business hours
• Hours: Monday to Friday, 8am to 12pm and 1pm to 4pm
• Carriers: DPD France, DSV, Mondial Relay
• Partner marketplaces: ManoMano, Cdiscount, Amazon, Leroy Merlin, Castorama, Jardiland, Gammvert